Contact Us | Inspirus Contact Information | Inspirus Credit Union

PLAN AHEAD. From 5 pm, October 30 through the morning of November 2, our team will be working hard to migrate your information and accounts into Gesa's systems as part of our merger. Our Member Contact Center, Digital Banking, and Mobile Banking will be unavailable during this transfer. Our Member Contact Center and branches will reopen on November 2. There's always the chance it will take longer than expected, in which case some services may not be available until the transfer is complete. Thank you for your patience as we go through this exciting update together.

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Inspirus Branches

Schedule an appointment with Inspirus

Have a complex transaction that requires special attention and assistance? Book an appointment to meet with one of our friendly team members at a time that fits your schedule.

While our lobby Video Tellers continue to be accessible without an appointment, we understand that some transactions require special assistance. For those transactions, please click “Book an Appointment” and simply complete the form.

When arriving for your appointment, we strongly encourage you to wear a mask for your safety and the safety of our employees.

For Everyone's Safety


If you are feeling under the weather, or are showing symptoms of COVID-19, we ask that you not visit our branch lobbies for everyone’s safety. We encourage you to take advantage of our other member service options that remain available to help you over the phone at 888-628-4010, through Video Banking, or through our online and mobile banking platforms.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Inspirus Credit Union, you voluntarily assume all risks related to exposure to COVID-19. We strongly encourage you to complete your transactions through online, mobile or drive-thru banking channels whenever possible.

Effective June 26, 2020, by executive order of Washington State Governor Jay Inslee, residents are required to wear face masks in public places, including financial institution lobbies. In line with the executive order, we kindly ask that you wear a face mask or other face covering to protect yourself, your fellow members, and our team members. If you are not wearing a face covering we assume that you have a condition that does not allow you to wear a face covering. Thank you for helping us keep our community safe and healthy.

Make an Appointment

Notice of Limited Services & Hours of Operation

Our other branches are temporarily operating with reduced lobby hours of operation. Please see below for your branch’s business hours. At these locations, we kindly ask that you wear a mask and maintain 6 feet of distance between yourself.

  • Bremerton Branch
    • Lobby: 9:30 a.m. – 4:30 p.m.
    • Drive-thru: 9:00 a.m. – 5 p.m.
  • Kirkland Safeway® Branch
    • Lobby: 9:00 a.m. – 4:30 p.m.
  • Lynnwood Branch
    • Lobby: 9:30 a.m. – 4:30 p.m.
    • Drive-thru: 9:00 a.m. – 5 p.m.
  • Puyallup Safeway® Branch
    • Lobby: 9:00 a.m. – 4:30 p.m.
  • Seattle Safeway® Branch
    • Lobby: 9:00 a.m. – 4:30 p.m.
  • Spokane Valley Branch
    • Lobby: 9:30 a.m. – 4:30 p.m.
  • Tacoma Safeway® Branch
    • Lobby: 9:00 a.m. – 4:30 p.m.
  • Tukwila Branch
    • Lobby: 9:30 a.m. – 4:30 p.m.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Inspirus Credit Union, you voluntarily assume all risks related to exposure to COVID-19. We strongly encourage you to complete your transactions through online, mobile or drive-thru banking channels whenever possible.

Effective June 26, 2020, by executive order of Washington State Governor Jay Inslee, residents are required to wear face masks in public places, including financial institution lobbies. In line with the executive order, we kindly ask that you wear a face mask or other face covering to protect yourself, your fellow members, and our team members. If you are not wearing a face covering we assume that you have a condition that does not allow you to wear a face covering. Thank you for helping us keep our community safe and healthy.

Member Contact Center hours of operation:

  • Monday through Friday: 7:30 a.m. to 5:30 p.m.
  • Available at 888.628.4010

For more information about the steps Inspirus is taking to protect and assist our members, staff, and the community during the coronavirus (COVID-19) pandemic, please visit inspirusCU.org/community/coronavirus.

We're always here for you!

We love hearing from our members. Please contact us any time by phone, email, online, or in person at your local branch.

Telephone Numbers

Member Services 206-628-4010 or 888-628-4010

New Account Openings 1-844-465-7473

Loans 206-628-4233 or 1-855-628-4233

Merchant Verification 1-800-628-4010 (option 1)

Lost or Stolen Debit Card?
1-888-628-4010 or 303-967-1096 International (Collect)

Lost or Stolen Credit Card?
1-800-449-7728 or 303-967-1096 International (Collect)

Branch Hours

See Notice of Limited Services and Hours of Operation above.

Email Addresses

Secure Email: To send an encrypted message (appropriate when sending sensitive, personal information), please log into Digital Banking, select Settings, then select contact.

accounts@inspiruscu.org – For general questions regarding your savings, checking or loan account(s). Not encrypted.

administration@inspiruscu.org – For questions or comments regarding the Credit Union in general. Not encrypted.

IRA@inspiruscu.org– For questions or comments regarding your IRA account(s). Not encrypted.

inspirussupervisory@gesa.com – For questions or comments to the Supervisory Committee of the Credit Union. Not encrypted.

Important note: In general, Internet email messages are not secure, unless they are encrypted. So, you should use discretion before submitting any personal or financial information via e-mail. Information communicated via email messages traveling through the Internet may be intercepted, collected, used or disclosed by others. If you are concerned about the security of email communications, please send your correspondence through the postal service or telephone us at 1-888-628-4010.

Error/information requests

All notifications of errors and requests for information must be received in writing.

Mail: PO Box 576
Seattle, WA 98111-0576
Email: accounts@inspiruscu.org
Fax: 206-676-3690

Click here for complete details

Routing Number

325082266

Mailing Addresses

Deposits, loan payments, and all correspondence
Inspirus Credit Union
P.O. Box 576
Seattle, WA 98111-0576

Visa® credit card payments
Cardholder Services
P.O. Box 60510
City of Industry, CA 91716-0510

Please mail overnight correspondence to the physical Seattle address listed below.

2020 Holiday Closures

  • New Year’s Day Wednesday, January 1
  • Martin Luther King Jr. Day Monday, January 20
  • Presidents’ Day Monday, February 17
  • Memorial Day Monday, May 25
  • Independence Day Saturday, July 4
  • Labor Day Monday, Monday, September 7
  • Columbus Day Monday, October 12
  • Veterans Day Wednesday, November 11
  • Thanksgiving Day Thursday, November 26
  • Christmas Eve (Gesa closes at 1 p.m.) Thursday, December 24
  • Christmas Day Friday, December 25

Frequently Asked Questions

What is your routing number?

Inspirus Credit Union’s routing number is 325082266.

A Routing Number is also referred to as an ABA Number. Routing numbers identify Inspirus Credit Union specifically as your Financial Institution.

In the future, you may find Inspirus’ routing number on your checks in the lower left hand corner, on our website on this page as well as in the header menu under the Support tab, and on your monthly statements.

DID YOU KNOW: Routing numbers were invented in 1910 because the American Bankers Association (ABA) was afraid of similar-sounding banks getting mixed up, and suddenly a Bank of America check is being withdrawn from an unrelated, very surprised member at American Bank’s account.

Where can I find my member number?

You can find your member number:

  • At the top of your monthly statements/eStatements
  • At the bottom of your checks (it is the second set of numbers)
  • In Digital Banking by doing the following:
    • After logging in, select the Accounts widget
    • Choose a checking or savings account that is not a joint
    • Click the Account Details tab You should see an ACH Number listed there.
    • You should see an ACH Number listed there.
      • If you are viewing a checking account, your number will be preceded by 12000 and followed by a single digit number (so, if it says 120001234567, your account number is 123456).
      • If you are viewing a savings account, your number will be preceded by four zeros and followed by two zeroes (so, if it says 000012345600, your account number is 123456).
  • In the new membership packet you were given upon opening your account.

You may also find your account number by sending us a Secure Message via the Message Center widget in Digital Banking, or calling Member services at 888-628-4010.

How do I reorder/credit cards and checks?

To reorder a debit card: If you have lost your card or your card has been stolen, please immediately call Member Services at 888-628-4010. You may also send us a message via Digital Banking’s Message Center.

To reorder a credit card: If you have lost your card or your card has been stolen, please immediately call Member Services at 800-449-7728. You may also send us a message via Digital Banking’s Message Center.

To reorder checks: Log in to Digital Banking, and click the Additional Services widget (NOTE: on desktop, this may be under the “More…” menu on the left hand side of the screen). From there, click the Reorder Checks tab. Choose which account you would like to order checks for. From there, follow instructions to order checks for that account.

How do I use Skip-a-Payment?

Skip-a-Payment lets you defer your monthly payment on eligible Inspirus Credit Union loans (eligible loans include vehicle loans and personal loans, excluding credit cards) without affecting your credit rating. We’ll simply add the payment to the end of your loan term, so a 60-month loan becomes a 61-month loan.

Be aware that loans must be opened for at least six months before you can skip a payment. Up to two payments per loan may be skipped in any 12 month period, and there must be at least 90 days between each skipped payment. There is a $20 fee for each Skip-a-Payment.

In addition to calling Member Services at 888-628-4010, you may also find out if you qualify by sending us a Secure Message via the Message Center in Digital Banking.

I'm traveling. What do I need to do?

For your protection, Inspirus flags unexpected foreign transactions on your debit and credit cards as fraudulent. In order to avoid this, you will need to notify us of the dates when you will be traveling, where you are going, and what accounts you will be using to pay while you’re there.

You may notify us by calling Member Services at 888-628-4010, or sending us a Secure Message via the Message Center widget in Digital Banking.

As an aside: if you have an Inspirus Visa Signature card, there are no foreign transaction fees, so you can enjoy more of your vacation without having to worry about any of those pesky fees to come home to. Bon voyage!

How do I change my name, address, and other personal info?

The way to change the information you have on file with Inspirus Credit Union depends on what you are trying to change:

  • Contact information: You may change your address or phone number by logging into Digital Banking, and clicking Settings from the dropdown menu in the upper right hand corner (note: click your name to activate it). Click the Contact tab to change your address.
  • Name: To update the name on your accounts, please complete and sign a new Member Services Request (PDF). You may send the completed form to us by:
    • Scanning a copy and sending it through Secure Messaging in Digital Banking.
    • Mail at: Inspirus Credit Union, PO Box 576, Seattle, WA, 98111
    • Fax at: 206-676-3631
Where can I download the mobile app?

On an iPhone

On an Android

You may also search for our app in the Apple Store or Google Play Store! Just search “Inspirus” and look for our logo.

Please note that Apple and Android are currently the only operating systems that are supported. If your mobile device does not use either of those operating systems, you may still access your online banking via your device’s web browser. Just type www.inspiruscu.org into the address bar.

How do I reset my Digital Banking login?

Click the “Forgot something?” link at the top of the screen under the login field. Click whether you need to reset your username or password, and follow instructions from there. You will need to know your username (only if you are resetting your password), member number, Social Security Number, and two of the following: your date of birth, your zip code, and the email address we have on file for you.

To save time in the future, if your phone has a fingerprint scanner, you can set up our mobile app to remember your password. To do that, on the password screen during login, click Enable Touch ID. You will be asked to set a PIN in case your fingerprint fails. Once you do that, you will be one touch away from accessing your accounts!

How do I send a wire transfer?

To send a wire transfer, print and complete the Outgoing Wire Request Form. Once it's complete, fax it to 206-676-1008. You man also call Member Services at 888-628-4010.

Wire requests must be submitted and verified by 12:00 p.m. for same-day processing.

How do I set up Direct Deposit?

You can have all or part of your paycheck automatically deposited into your Inspirus account. Getting that started depends on where you work:

School Employees: To have part of your paycheck deposited to your account, simply print our Payroll Deduction form (PDF), complete the top, sign it, and give the form to your payroll department. If you would like your entire paycheck deposited to your credit union account, ask your payroll office about Direct Deposit.

Non-School Employees: Please contact your payroll office to set up automatic deposits of either a portion of your paycheck via Payroll Deduction, or your entire paycheck via Direct Deposit.

Setting up direct deposit on your accounts doesn’t just help you plan for the future: it has benefits! Accounts need to have direct deposit set up to be considered ADDvantage accounts and receive a great rate on the first $500.

What will I need to know when filing taxes?

First of all: don’t panic. Tax time can be a lot to handle, but we are here to help. Here are some common questions:

Where can I find TurboTax: Log into Digital Banking on a desktop computer, and look under the Quick Links section of the Dashboard. NOTE: When we converted to our new digital banking platform, our relationship with TurboTax ended. We offer the Quick Link as a convenience to our members, not out of affiliation with Intuit.

Do I need to report interest earned: Yes. Interest is required income on your federal taxes if that interest is above $10. If all interest income is over $1,500, you will need to prepare a Schedule B.

Where can I find my 1098/1099/1099-INT Form: Log into Digital Banking, and click the Statements/Documents widget. From there, click the Notices tab. You may need to open this page in a new tab. You also will be receiving a copy at your mailing address.

Here are some additional resources for more information:

Branch Locations

Headquarters, Seattle Branch

5200 Southcenter Blvd
Seattle, WA 98188

Spokane Valley Branch

5123 E 3rd Ave
Spokane Valley, WA 99212

Lynnwood Branch

3405 188th Street SW
Lynnwood, WA 98037

In-Store Branch, Seattle Safeway

7300 Roosevelt Way NE
Seattle, WA 98115

Limited Services Available at this Time

In-Store Branch, Kirkland Safeway

10020 NE 137th St
Kirkland, WA 98034

Limited Services Available at this Time

Bremerton Branch

5363 Auto Center Way
Bremerton, WA 98312

In-Store Branch, Puyallup Safeway

708 Shaw Rd E
Puyallup, WA 98372

Limited Services Available at this Time

In-Store Branch, Tacoma Safeway

2637 N Pearl St
Tacoma, WA 98407

Limited Services Available at this Time

Visit a Gesa Branch

Gesa Credit Union branches are also available for your banking convenience.

Find a branch

We’re also proud to be a part of the largest credit union-only ATM network in the country.

Find a surcharge-free ATM location near you.