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Contact Us

We’re always here for you!

We love hearing from our members. Please contact us any time by phone, email, online, or in person at your local branch.

Weekdays, 9 a.m. – 5 p.m. PT

Secure Email: To send an encrypted message (appropriate when sending sensitive, personal information), please log into Digital Banking, select Settings, then select contact.

accounts@inspiruscu.org – For general questions regarding your savings, checking or loan account(s). Not encrypted.

administration@inspiruscu.org – For questions or comments regarding the Credit Union in general. Not encrypted.

IRA@inspiruscu.org– For questions or comments regarding your IRA account(s). Not encrypted.

supervisory.committee@inspiruscu.org – For questions or comments to the Supervisory Committee of the Credit Union. Not encrypted.

Important note: In general, Internet email messages are not secure, unless they are encrypted. So, you should use discretion before submitting any personal or financial information via e-mail. Information communicated via email messages traveling through the Internet may be intercepted, collected, used or disclosed by others. If you are concerned about the security of email communications, please send your correspondence through the postal service or telephone us at 1-888-628-4010.

All notifications of errors and requests for information must be received in writing.

  • Mail: PO Box 576 Seattle, WA 98111-0576
  • Email: accounts@inspiruscu.org
  • Fax: 206.676.3690

Click here for complete details

Routing Number: 325082266

  • Deposits, loan payments, and all correspondence
    Inspirus Credit Union
    P.O. Box 576
    Seattle, WA 98111-0576
  • Visa® credit card payments
    Cardholder Services
    P.O. Box 60510
    City of Industry, CA 91716-0510
  • Supervisory Committee Correspondence
    Inspirus Credit Union
    Attn: Supervisory Committee
    c/o Pat Hanulik
    P.O. Box 21004
    Seattle, WA 98111-3004

Please mail overnight correspondence to the physical Seattle address listed below.

  • New Year’s Day Tuesday, January 1
  • Martin Luther King Jr. Day Monday, January 21
  • Presidents’ Day Monday, February 18
  • Memorial Day Monday, May 27
  • Independence Day Thursday, July 4
  • Labor Day Monday, September 2
  • Veterans Day Monday, November 11
  • Thanksgiving Day Thursday, November 28
  • Christmas Day Wednesday, December 25

Frequently Asked Questions

Inspirus Credit Union’s routing number is 325082266.

A Routing Number is also referred to as an ABA Number. Routing numbers identify Inspirus Credit Union specifically as your Financial Institution.

In the future, you may find Inspirus’ routing number on your checks in the lower left hand corner, on our website on this page as well as in the header menu under the Support tab, and on your monthly statements.

DID YOU KNOW: Routing numbers were invented in 1910 because the American Bankers Association (ABA) was afraid of similar-sounding banks getting mixed up, and suddenly a Bank of America check is being withdrawn from an unrelated, very surprised member at American Bank’s account.

You can find your member number:

  • At the top of your monthly statements/eStatements
  • At the bottom of your checks (it is the second set of numbers)
  • In Digital Banking by doing the following:
    • After logging in, select the Accounts widget
    • Choose a checking or savings account that is not a joint
    • Click the Account Details tab
    • You should see an ACH Number listed there.
      • If you are viewing a checking account, your number will be preceded by 12000 and followed by a single digit number (so, if it says 120001234567, your account number is 123456).
      • If you are viewing a savings account, your number will be preceded by four zeros and followed by two zeroes (so, if it says 000012345600, your account number is 123456).
  • In the new membership packet you were given upon opening your account.

You may also find your account number by sending us a Secure Message via the Message Center widget in Digital Banking, or calling Member services at 888-628-4010.

To reorder a debit card: If you have lost your card or your card has been stolen, please immediately call Member Services at 888-628-4010. You may also send us a message via Digital Banking’s Message Center.

To reorder a credit card: If you have lost your card or your card has been stolen, please immediately call Member Services at 800-449-7728. You may also send us a message via Digital Banking’s Message Center.

To reorder checks: Log in to Digital Banking, and click the Additional Services widget (NOTE: on desktop, this may be under the “More…” menu on the lefthand side of the screen). From there, click the Reorder Checks tab. Choose which account you would like to order checks for. From there, follow instructions to order checks for that account.

Skip-a-Payment lets you defer your monthly payment on eligible Inspirus Credit Union loans (eligible loans include vehicle loans and personal loans, excluding credit cards) without affecting your credit rating. We’ll simply add the payment to the end of your loan term, so a 60-month loan becomes a 61-month loan.

Be aware that loans must be opened for at least six months before you can skip a payment. Up to two payments per loan may be skipped in any 12 month period, and there must be at least 90 days between each skipped payment. There is a $20 fee for each Skip-a-Payment.

In addition to calling Member Services at 888-628-4010, you may also find out if you qualify by sending us a Secure Message via the Message Center in Digital Banking.

For your protection, Inspirus flags unexpected foreign transactions on your debit and credit cards as fraudulent. In order to avoid this, you will need to notify us of the dates when you will be travelling, where you are going, and what accounts you will be using to pay while you’re there.

You may notify us by calling Member Services at 888-628-4010, or sending us a Secure Message via the Message Center widget in Digital Banking.

As an aside: if you have an Inspirus Visa Signature card, there are no foreign transaction fees, so you can enjoy more of your vacation without having to worry about any of those pesky fees to come home to. Bon voyage!

The way to change the information you have on file with Inspirus Credit Union depends on what you are trying to change:

  • Contact information: You may change your address or phone number by logging into Digital Banking, and clicking Settings from the dropdown menu in the upper right hand corner (note: click your name to activate it). Click the Contact tab to change your address.
  • Name: To update the name on your accounts, please complete and sign a new Member Services Request. You may send the completed form to us by:
    • Scanning a copy and sending it through Secure Messaging in Digital Banking.
    • Mail at: Inspirus Credit Union, PO Box 576, Seattle, WA, 98111
    • Fax at: 206-676-3631

On an iPhone: click here.

On an Android: click here.

You may also search for our app in the Apple Store or Google Play Store! Just search “Inspirus” and look for our logo.

Please note that Apple and Android are currently the only operating systems that are supported. If your mobile device does not use either of those operating systems, you may still access your online banking via your device’s web browser. Just type www.inspiruscu.org/ into the address bar.

Click the “Forgot something?” link at the top of the screen under the login field. Click whether you need to reset your username or password, and follow instructions from there. You will need to know your username (only if you are resetting your password), member number, Social Security Number, and two of the following: your date of birth, your zip code, and the email address we have on file for you.

To save time in the future, if your phone has a fingerprint scanner, you can set up our mobile app to remember your password. To do that, on the password screen during login, click Enable Touch ID. You will be asked to set a PIN in case your fingerprint fails. Once you do that, you will be one touch away from accessing your accounts!

To send a wire transfer, print and complete the Outgoing Wire Request Form. Once it’s complete, fax it to 206.676.1008. You may also call Member Services at 888-628-4010.

Wire requests must be submitted and verified by 12:00 p.m. for same-day processing.

You can have all or part of your paycheck automatically deposited into your Inspirus account. Getting that started depends on where you work:

School Employees: To have part of your paycheck deposited to your account, simply print our Payroll Deduction form, complete the top, sign it, and give the form to your payroll department. If you would like your entire paycheck deposited to your credit union account, ask your payroll office about Direct Deposit.

Non-School Employees: Please contact your payroll office to set up automatic deposits of either a portion of your paycheck via Payroll Deduction, or your entire paycheck via Direct Deposit.

Setting up direct deposit on your accounts doesn’t just help you plan for the future: it has benefits! Accounts need to have direct deposit set up to be considered ADDvantage accounts and receive 8.00% APY on the first $500.

First of all: don’t panic. Tax time can be a lot to handle, but we are here to help. Here are some common questions:

Where can I find TurboTax: Log into Digital Banking on a desktop computer, and look under the Quick Links section of the Dashboard. NOTE: When we converted to our new digital banking platform, our relationship with TurboTax ended. We offer the Quick Link as a convenience to our members, not out of affiliation with Intuit.

Do I need to report interest earned: Yes. Interest is required income on your federal taxes if that interest is above $10. If all interest income is over $1,500, you will need to prepare a Schedule B. You may find more information here.

Where can I find my 1098/1099/1099-INT Form: Log into Digital Banking, and click the Statements/Documents widget. From there, click the Notices tab. You may need to open this page in a new tab. You also will be receiving a copy at your mailing address.

Here are some additional resources for more information:

If you have earned a reward, congratulations! You may redeem it here.

Branch Locations

Headquarters, Seattle Branch
5200 Southcenter Blvd
Seattle, WA 98188

Spokane Valley Branch
5123 E 3rd Ave
Spokane Valley, WA 99212

Lynnwood Branch
3405 188th Street SW
Lynnwood, WA 98037

In-Store Branch, Seattle Safeway
7300 Roosevelt Way NE
Seattle, WA 98115

In-Store Branch, Kirkland Safeway
10020 NE 137th St
Kirkland, WA 98034

Bremerton Branch
5363 Auto Center Way
Bremerton, WA 98312

We’re also proud to be a part of the largest credit union-only ATM network in the country.

Find a surcharge-free ATM location near you.

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Cardholder Inquiry Service

Cardholder Inquiry Service provides customer phone support for general inquiries and provides product/service information for Visa cardholders. Visa Global Customer Care Services team provides information regarding general account or card benefit questions.

24/7 Concierge Service

Wherever your travels take you, this complimentary service can help plan your trip, book dinner reservations, and find sports or entertainment tickets.

Learn more: visasignatureconcierge.com

Payment Protection

Use your card to make purchases anywhere. With EMV Chip security, you’re protected from unauthorized use of your card or account information. Learn more here.

Travel & Emergency Assistance

In the event of an emergency, you can get connected to local emergency and assistance resources available when you are away from home.

New Users

Brand new user or a joint account holder logging in for the first time? Follow this link to register for a new digital banking username and to log in for the first time.

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Cell Phone Protection

Cardholders will be reimbursed for damage to or theft of an eligible Cellular Wireless Telephone.

Inspirus members have the ability to pay off a loan at any time with absolutely no repayment penalty or fee.

Digital & Mobile Banking

Use your desktop or web-enabled smartphone for an easy and more secure way to do all your banking through our Digital Banking Platform. For even more convenience, download our mobile app for access to your accounts anytime, anywhere.

For mobile banking:

Easily download the following apps, then set up mobile banking.

Learn More

Visit our FAQs.

Elements of Money Program

A financial program that provides a full suite of resources to help shape your teen or tween into a financially-savvy adult. All products are co-signed by parents or guardians, allowing you to pick the exact combination that’s right for your child’s maturity and individual needs.

Learn More

Verified by Visa

Inspirus members are automatically enrolled. When making an online purchase from a participating merchant, you’ll be asked to activate Verified by Visa for your Inspirus Visa debit card. Simply verify your identity and create a unique password that you’ll use to make secure transactions. That’s it!

Learn more

Travel accident and baggage delay insurance

Use your Platinum Card the next time you travel and you and your family will be automatically insured. That means less worrying about lost luggage and more peace of mind should an untimely accident occur.

Description of Coverage

Traveling? Don’t forget to notify us! 1-866-820-4927

Auto Rental Collision

Receive coverage for automobile rentals made with your Visa card. This benefit provides reimbursement (subject to terms and conditions) for damage due to collision or theft.

Learn more

Inspirus mortgage professionals are a part of the Nationwide Multistate Licensing System & Registry & Registry (NMLS) which promotes uniformity and transparency throughout the real estate industry. Each mortgage professional is identified by their individual NMLS number in the Registry System. You can use the NMLS® Consumer Access℠ to verify a mortgage professional’s legitimacy.

Inspirus Mortgage Loan Officers

Opening an account shouldn’t cost an arm and a leg, and it won’t at Inspirus!

Here is the breakdown

Public Schools - K to 12

$341,277.30

Communities Supporting Schools & Education

$108,280.79

College Partnerships

$63,920.00

Associations for Education Administration

$95,100.00

University Partnerships

$43,041.86

Total Giveback for 2018

$651,619.95

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Skip-A-Payment

Feeling the pinch this month and could use a little extra cash? Skip-a-Payment lets you defer your monthly payment on eligible Inspirus Credit Union loans without affecting your credit rating. We’ll simply add the payment to the end of your loan term, so a 60-month loan becomes a 61-month loan.

Specifics:

Visit our FAQs to learn more

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Email is an unsecure method of communication. Sensitive information such as account numbers, passwords, and social security numbers should be omitted from email messages. If you’re a member and would like to send a secure, encrypted email, please log into Online Banking, select Support, and click on Secure Email.

Proceed to Email

Easily pay one-time or reoccurring bills through our Digital Banking Platform. Once you sign up, you can schedule payments in advance to all service providers, all on one screen. It’s free and doesn’t require postage, so you save money.

Your guide to Bill Pay

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Proceed to Email

Warranty Manager Service

Provides you with valuable features to help manage, use, and even extend the warranties of eligible items purchased with your card. You can access these features with a simple toll-free call. Services include Warranty Registration and Extended Warranty Protection.

Card Personalization

Create a card that is uniquely you for only $10. Choose your favorite photo or select from a gallery of pre-designed images. Crop, rotate, or flip your photo selection for the desired look.

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Move Money

Make money transfer in the Digital Banking Platform by clicking on the Transfers widget. There you will be able to make quick, one-time transfers or schedule recurring transfers like loan payments. It’s simple:

  • Select the account you wish to transfer money from
  • Choose the amount you would like to transfer
  • Select the account where you’d like the money to go

You can also send money in real time using the PayDough widget. All you need is a valid email address or mobile phone number.

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Fraud Alert!

As a reminder, Inspirus will not call or email you asking for your personal information (account number, online banking credentials, etc.). If you have questions, don’t hesitate to call us at 888.628.4010.

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You are now entering a third-party site. Please note that it may have privacy and security policies, and accessibility standards different from our own. Inspirus Credit Union does not guarantee nor expressly endorse any products or services advertised on this site. The business associated is solely responsible for the delivery and quality of those products or services as well as the accuracy of the information presented.

Come Back Soon!

You are now entering a third-party site. Please note that it may have privacy and security policies, and accessibility standards different from our own. Inspirus Credit Union does not guarantee nor expressly endorse any products or services advertised on this site. The business associated is solely responsible for the delivery and quality of those products or services as well as the accuracy of the information presented.

Come Back Soon!

You are now entering a third-party site. Please note that it may have privacy and security policies, and accessibility standards different from our own. Inspirus Credit Union does not guarantee nor expressly endorse any products or services advertised on this site. The business associated is solely responsible for the delivery and quality of those products or services as well as the accuracy of the information presented.

Come Back Soon!

You are now entering a third-party site. Please note that it may have privacy and security policies, and accessibility standards different from our own. Inspirus Credit Union does not guarantee nor expressly endorse any products or services advertised on this site. The business associated is solely responsible for the delivery and quality of those products or services as well as the accuracy of the information presented.

Come Back Soon!

You are now entering a third-party site. Please note that it may have privacy and security policies, and accessibility standards different from our own. Inspirus Credit Union does not guarantee nor expressly endorse any products or services advertised on this site. The business associated is solely responsible for the delivery and quality of those products or services as well as the accuracy of the information presented.

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