Coronavirus | Coronavirus updates | Inspirus Credit Union

PLAN AHEAD. From 5 pm, October 30 through the morning of November 2, our team will be working hard to migrate your information and accounts into Gesa's systems as part of our merger. Our Member Contact Center, Digital Banking, and Mobile Banking will be unavailable during this transfer. Our Member Contact Center and branches will reopen on November 2. There's always the chance it will take longer than expected, in which case some services may not be available until the transfer is complete. Thank you for your patience as we go through this exciting update together.

Education, our passion. Giving back, our promise.

What is Inspirus doing about the coronavirus (COVID-19) outbreak?

We would like to let all members know that Inspirus is closely monitoring the current situation regarding the coronavirus (COVID-19).

We are aware that the virus has been actively reported in Washington State and elsewhere in the United States. In response, we have established a cross-organizational team focusing on the health and safety of our employees and members.

We want to assure you that Inspirus is following the Centers for Disease Control and Prevention (CDC) guidelines (see below) to respond to the potential public health threat posed by the virus appropriately.

These include:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Wash your hands often. This is especially important after using an ATM/ITM.

For more information and the full list of recommendations, please see the CDC guidelines.

Coronavirus banner.

We are here for you!

At this time, Inspirus branches remain open with limited hours of operation and some limited services. Please visit the Contact Us page for more details. As a precaution, we are encouraging employees to increase sanitizing efforts in high-touch areas inside our facilities and at our branches.

If possible, we recommend that you use Online, Mobile, and Telephone Banking as your primary channels to conduct business. You can access your account from home 24/7 using Online or Mobile Banking to view transactions, check balances, make payments, and more.

If you've been impacted by the coronavirus (COVID-19) and need our support, we're here to help. We have dedicated programs available to assist affected members such as loan skip-a-payment programs and personal loans.

Our website is the best place to find the most up to date information related to Inspirus actions in the coming weeks and months, including any changes or service interruptions that affect members.

We are Here for Our Team

As we navigate these unprecedented times, not only are we taking care of our members with emergency relief programs and supporting our communities, we are also taking care of our team’s health and wellbeing. Over the past few weeks, we have taken a number of steps to support social distancing while still maintaining the level of service you expect from Inspirus.

  • We have enabled a large number of our employees to work from home. For positions that require a physical presence, we have redistributed team members within our headquarters and branches.
  • Team members are empowered to make decisions to safeguard their health. Each employee has received additional sick time and has the flexibility for using paid time off to care for themselves, their children, and their families.
  • To stay connected with our teams, we are utilizing video conferencing at an increased level and have made other necessary tools available to make our remote staff successful and productive in serving our members.
  • We have increased cleaning and sanitation at all our facilities and are diligently following recommendations from the Centers for Disease Control and Prevention (CDC) guidelines.
  • Our teams are integral for making Inspirus successful, especially when challenged by external factors. We have not laid off any staff and have no plans to do so.

Access to your money and your banking needs are an essential service, no matter what challenges we face. Inspirus remains committed to serving you and committed to the wellbeing of our teams.

Deposit Checks from Home

Use your mobile phone to conveniently deposit checks without having to visit a branch or ATM. The Inspirus Mobile Banking app is available on Apple® App Store and Google® Play Store.

  • Download the Inspirus Mobile Banking app.
  • Click "Deposit A Check."
  • Take pictures of your check and follow prompts.

Use Contactless Payments

When shopping in stores, try using contactless payment options like Apple Pay, Google Pay, or Samsung Pay to avoid touching payment machines, cards, or cash. Many retailers are now able to accept contactless payments from mobile devices. Just look for the contactless symbol.

contactless.

For instructions on how to set up contactless payments, click the links below:

Apple Pay     Google Pay     Samsung Pay

Protect Yourself from Scams

As a reminder, Inspirus will never ask you to provide private, secure information through email, a phone call, or text messaging, unless you initiated the inquiry with us.

In times of concern, it pays to be on the lookout for scams exploiting uncertainty. We're here to help you, so if you suspect you have been the victim of fraud, please contact us immediately at 206.628.5800. The Federal Trade Commission (FTC) also has resources available on fraudulent activity being observed due to the coronavirus (COVID-19). For more information, please visit the FTC website.

Questions?

If you have any questions about your accounts, you can send us a secure message in Online or Mobile Banking, or give us a call at 206.628.5800.

Delivering exceptional member service and doing right by our members and our communities remains a top priority. Please know that if it takes us a little longer to process a loan request or answer the phone during this time, it is because we are working with another member who also needs our help. We assure you, although it may take a little longer, we will give you our full attention as soon as we get you on the line. We appreciate your patience and understanding.

Thank you for your membership!