The following are common questions from our members and the answers that normally fulfill the associated need. If you have additional questions, please feel free to contact us directly via phone at 206-628-4010, toll free at 888-628-4010 or via secured message within your digital banking account.
TRANSFERS gives you the ability to transfer funds to and from accounts at other financial institutions or between two Inspirus members. You do not need to be the primary account holder on the account you are transferring funds to. BILL PAY is used to pay bills or other third parties from your accounts at Inspirus Credit Union. PayDough (our Person to Person payment service), allows you to transfer funds to other people, as long as they have a valid e-mail address. You don't need their bank account number, just their e-mail address.
For more in-depth assistance, please review the Help file within the Transfers service in Digital Banking.
After logging into Digital Banking, select the Transfers Widget. You will find all the information you need to set up a Quick Transfer, Classic One-Time transfer or Classic Recurring Transfer.
The Help button is in the top right side of the screen. If you are unable to find the information you are looking for, please contact us at 1-888-628-4010 and any of our representatives would be glad to help.
If the scheduled transfer is still pending you can cancel it. Go to the TRANSFERS widget and select Scheduled from the menu. The delete button will be visible when transfers are eligible for deletion.
To update your email address, select Settings found in the upper right corner in between Messages and Log Out. Select CONTACT from the menu. Select EMAIL ADDRESSES. Press the Edit button. Enter and confirm your e-mail address. Press Save Changes.
Currently semi-monthly transfers occur on the 1st and 15th of the month. If you need them to occur on different days, please set up two separate monthly transfers for the dates you choose.