At Inspirus, we strive to provide multiple ways for our members to contact us. These include:

• To contact us by phone, please call 206-628-4010 or toll free 1-888-628-4010. Our call center hours are weekdays, 7:30am - 5:30pm PT.
• To send us a secure, encrypted message by email, please log into Digital Banking, and select the MESSAGE CENTER widget. Select Compose and choose a subject from the drop-down list.
• To contact us by regular email, you can send your message to accounts@inspiruscu.org. As this is an unsecured email channel, please use discretion before submitting any personal or financial information.
• To contact us through postal mail, please send your correspondence to:
  Inspirus Credit Union PO Box 576 Seattle, WA 98111
• For additional credit union contact information and fax numbers, please visit our home page at http://www.inspiruscu.org/

Our accounts have two different numbers, a Member number and an ACH number. Member numbers are the short four to six digit long numbers for your membership and is primarily used when corresponding with Inspirus Credit Union or at a Shared Branch. This is found on your statements and eStatements at the top of each page.

The ACH number is used on checks and for electronic transactions like direct deposit from your employer or giving to your mortgage company to withdraw from your account automatically. To locate this number:

1. Log into your digital banking account
2. Click on the share you want the account number for from the Dashboard
3. Once the account activity is up, above the activity is the Account Details tab. Click on it and on the bottom you will find the ACH number.

Checking accounts are 14 digits long, Savings are 6 to 8 digits long depending on your Member number. Your checks also show the checking account number at the bottom after the routing number.

You are welcome to visit us at any one of our branches listed below:

• Seattle Branch - 5200 Southcenter Blvd, Seattle, WA 98188
• Lynnwood Branch - 3405 188th St. SW, Lynnwood, WA 98037
• Spokane Branch - 5123 E 3rd Ave Spokane Valley, WA 99212
• Bremerton Branch - 5363 Auto Center Way, Bremerton, WA 98312
• In-Store Branch, Seattle Safeway - 7300 Roosevelt Way NE, Seattle, WA 98115
• In-Store Branch, Kirkland Safeway - 10020 NE 137th St., Kirkland, WA 98034
• In-Store Branch, Puyallup Safeway - 708 Shaw Rd E Puyallup, WA 98372
• In-Store Branch, Tacoma Safeway - 2637 N. Pearl St. Tacoma, WA 98407

Our branch hours are weekdays, 9:00 am - 5:00 pm

Shared branching, ATM & Branch location options can be accessed by clicking ATM locator.

Due to lack of demand and the difficulty to use Traveler’s Checks around the globe, we do not offer Traveler’s Checks to purchase. Please contact us at 1-888-628-4010 to discuss alternatives and/or address any other credit union questions related to your travel plans.

Tired of bank fees and minimum balance requirements? Visit our home page and enter SWITCH in the Search Inspirus Credit Union field below the log in. Complete the four easy steps to help you leave all that behind.

In order to change your name on your accounts we require a copy of your old and new Driver’s License showing your previous name and new legal name.

You can scan the needed documentation and attach it to a message in the Message Center. After logging into your digital banking account, the Message Center can be found under your name in the upper right corner of the screen.

To add or remove a joint signer from an account, you will need to fill out and return a form called a Member Services Request. This form can be

• downloaded by clicking the following link (Member Services Request)
• requested over the phone (1-888-628-4010)
• requested via a secured message within the Inspirus Digital Banking platform

You can return the completed form by mailing it to us at the address listed below, faxing it to 206-676-3631 or add it as an attachment via a digital banking secured message.

For the mailing option, please return the completed form to:

Inspirus Credit Union
PO Box 576
Seattle, WA 98111

For the secured email option, you can scan the completed form and attach it to a message in the Message Center. After logging into your digital banking account, the Message Center can be found under your name in the upper right corner of the screen.

We serve all of Washington with only three branches because we are able to provide almost every service by phone, email, Online & Mobile Banking, Telephone Banking, fax or regular mail. This helps us keep our costs down, our fees low, loan interest rates down, and dividend rates up!

If you would like to visit us at the branch, we would be glad to see you!

• Tukwila Branch - 5200 Southcenter Blvd. Seattle, WA 98188
• Spokane Branch - 5123 E. 3rd Ave Spokane Valley, WA 99212
• Lynnwood Branch - 3405 188th St SW Lynnwood, WA 98037
• Bremerton Branch - 5363 Auto Center Way, Bremerton, WA 98312
• In-Store Branch, Seattle Safeway - 7300 Roosevelt Way NE, Seattle, WA 98115
• In-Store Branch, Kirkland Safeway - 10020 NE 137th St., Kirkland, WA 98034
• In-Store Branch, Puyallup Safeway - 708 Shaw Rd E Puyallup, WA 98372
• In-Store Branch, Tacoma Safeway - 2637 N. Pearl St. Tacoma, WA 98407

Inspirus Credit Union is part of the Co-op ATM Network which allows you to access your account at many other credit union ATMs free of charge as well as the terminals located in many 7-11 stores. To find a terminal near you, please use the ATM Locator available on our website.

In addition to the vast Co-op ATM Network, we also offer a great Mobile Deposit service which is available through our Mobile Banking applications. With an iPhone® or Android™ smartphone, this service allows you to take a picture of a check you have for deposit and post it directly to your account.

And we still have free bank-by-mail services, offering postage paid envelopes to our members for mailing in deposits or payments.

To have a batch sent to you, just give us a call at 1-888-628-4010 or send an email to accounts@inspiruscu.org

• To contact us by phone, please call 206-628-4010 or toll free 1-888-628-4010, Department hours are, 8:30am - 4:30pm PT. Member Service can assist with accounts and if necessary can transfer you to Member Solutions Collections Department.
• To send us a secure, encrypted message by email, please log into Digital Banking, and select the MESSAGE CENTER widget. Select Compose and choose a subject from the drop-down list.
• To contact us by regular email, you can send your message to secu.membersolutions@inspiruscu.org. As this is an unsecured email channel, please use discretion before submitting any personal or financial information.
• Department Fax 206-676-1004
• To contact us through postal mail, please send your correspondence to:
  Inspirus Credit Union
  PO Box 576 Seattle, WA 98111
  Attention: Member Solutions