The following are common questions from our members and the associated answers that normally fulfill the answers need. If you have additional questions, please feel free to contact us directly or leave a comment at the bottom on this article.
Using your debit and Platinum cards while traveling abroad or on a website that bills from outside the United States will incur a 1% (of the transaction amount) surcharge. This includes ATM withdrawals as well. These surcharges will be listed as a separate item on your statement.
This is Visa's currency conversion fee. The credit union does not add any additional charges to your international transactions.
On our website, on the lower right-hand side we have an ATM & Branch Locater. After clicking on this link, input your zip code or city and click on Surcharge Free ATMs or Deposit Taking ATMs.
If you plan to be traveling out of the state or overseas, please let us know so we can make sure your cards will continue to work during your trip. Please contact us at 1-888-628-4010 or send us a secure email by logging into Digital Banking and clicking Messages in the top right menu. Let us know your travel dates and where you will be going.