The following are common questions from our members and the answers that normally fulfill the associated need. If you have additional questions, please feel free to contact us directly via phone at 206-628-4010, toll free at 888-628-4010 or via secured message within your digital banking account.
There may be a couple of reasons why you didn't receive an e-mail:
- This notification may have been filtered into your junk mail by your e-mail service provider. If so, make the appropriate adjustments as outlined by your e-mail service provider to ensure that future notices will be delivered directly to your inbox.
- The e-mail address we have on file for you may be outdated. Verify the correct e-mail address is being used by logging back into Digital Banking, select Settings (in the upper right corner) and then select the Contact tab. If the e-mail address is incorrect, update it by clicking or tapping on the Edit button. Enter the correct e-mail address and press Save Changes.
By using the digital banking platform, you can transfer funds to another financial institution by using the TRANSFERS widget.
Transfers may take up to three business days to complete. Transfer is offered free of charge as part of membership with the credit union.