Inspirus & Gesa Credit Union Merger
Inspirus is becoming Gesa Credit Union.
Last updated October 22, 2020
Beginning October 29 through the morning of November 2, our team will be working hard to migrate your information and accounts into Gesa's systems. Please see the timeline above for details.
During this conversion, the following services will be unavailable:
- Member Contact Center – Reopens on November 2
- Digital Banking – Log in to our new Xpress Banking on November 2
- Mobile Banking App– Download the new Xpress Mobile App on November 2
- Shared Branching– Available on November 2
- Online Bill Pay – Available on November 4 in Gesa Xpress Banking
- Inspirus ATMs & Video Tellers – Available on November 2
There's always the chance the process will take a little longer than expected, in which case our branches may open later in the day, or some services like Digital Banking may not be available until the transfer is complete. Thank you for your patience as we go through this exciting update together.
In early October, all Inspirus members received a comprehensive Merger Guide in the mail, which provides important dates, details, and next steps regarding upcoming changes to the credit union and your accounts.
We will be upgrading and integrating our systems, accounts, and services starting the afternoon of Friday, October 30, through the morning of Monday, November 2, 2020.
A New Digital Banking Platform
On November 2, you can log into the new Gesa Xpress Digital Banking for the first time. Look for the Xpress Login/Enroll link in the upper right corner of gesa.com. When you click this, you will see an easy shortcut created just for Inspirus members. You will be taken to the Forgot Password screen. Enter your current Inspirus Digital Banking username (unless otherwise directed) into that field along with the other requested information. Once logged in, accept the Gesa disclosures and start creating your account settings.
What does that mean to me?
We’ll flip the switch on the new, consolidated systems on Monday, November 2, 2020.
Before we can do that, though, we need to make our account numbers uniform. As we grew over the years, we adopted different formats and did workarounds to accommodate existing numbers.
To eliminate our patchwork of numbers, we’ll issue new numbers for all accounts.
For the majority of members, we will add a couple of digits to the account numbers they already have. As we get closer to the transition, we'll securely provide you with your new account numbers.
For your convenience, any existing automatic deposits or withdrawals you have set up with your Inspirus accounts will continue work as they do now. There’s no action needed on your part. This includes direct deposit for your paycheck or retirement. And, any automated ACH debits from your checking account for bills like insurance or utilities will automatically update, so you won’t have to update your account information with those providers. It’s just one of the ways we’re committed to making this transition as seamless as possible for our members.
You’ll also receive new ATM and debit cards reflecting your new numbers. You’ll be able to start using your new Gesa card once the systems are switched over on November 2, 2020, at which time the old Inspirus cards will no longer work. Your Inspirus checks will continue to work, even after the computer system conversion.
Our website, inspirusCU.org, will start automatically redirecting to Gesa’s website and its secure digital banking login. All services you see on the Gesa website will be available to you.
What if I still have questions?
Stand by! We’ll provide more information as we get closer to integration weekend. Watch your mail and email inbox in the weeks ahead for details that apply to specific products (like checking and credit cards) that you use. If you haven’t already, please confirm that your contact information is up-to-date to ensure you receive all these important updates and communications. Simply log into Digital Banking and navigate to the Contact tab in Settings.
We encourage you to review the comprehensive Merger Guide for important details and next steps regarding upcoming changes to the credit union and your accounts.
To get a preview of the new online banking and mobile banking app, check out the introductory and training videos so you can confidently take advantage of new online and mobile services.
You’re welcome, of course, to ask questions via secure messaging in Digital Banking, email questions@inspirusCU.org, by calling 888.628.4010, or in person at our branches. We may not yet know the answer since we’re still working out the details, but we’ll always do our best to help!
Will the name of the credit union change?
On November 2, 2020, Inspirus will become Gesa Credit Union. Your branches and all the people you know and trust at Inspirus will be right here to continue helping you live your best financial life. We are still exploring the possibility of a new name for our combined organization – one that reflects the values, aspirations, unity, and bright future of our cooperative going forward. We’ll provide more updates regarding the name in the coming months.
While the Inspirus name will change, many of the things you love about your credit union – like our commitment to member service and supporting education – will stay the same. We remain committed to supporting the educational community through donations, financial literacy, and working closely with local organizations that make a difference through projects that support students and educators.
Since our merger on August 1, 2019, Inspirus and Gesa have been working behind the scenes to bring members the “best of the best” of both credit unions. That includes ensuring that members can fully take advantage of the services offered by each organization.
As a direct result of the merger, members have benefited from access to 18 Gesa branch locations, robust home loan offerings, and new services like Money Market Accounts, student loan options , and expanded CD offerings .
We’re now ready to take the next step: consolidating our computer systems, digital banking, and mobile banking.
Once complete, in addition to the services you have now, you’ll be able to access bump-rate CDs, 11 CD term options, investment services, mortgage lending, commercial loans, business accounts, and full membership perks at Gesa branches. You’ll also have new opportunities to support local heroes (like teachers and first responders) and select high schools with debit cards that pay them a dividend with every swipe. We’ll even be able to expand the High School Credit Union program to western Washington, in which students run on-campus branches exclusively for that school’s staff and students.