Merger - Inspirus Credit Union: Where Banking Benefits Education

PLAN AHEAD. From 5 pm, October 30 through the morning of November 2, our team will be working hard to migrate your information and accounts into Gesa's systems as part of our merger. Our Member Contact Center, Digital Banking, and Mobile Banking will be unavailable during this transfer. Our Member Contact Center and branches will reopen on November 2. There's always the chance it will take longer than expected, in which case some services may not be available until the transfer is complete. Thank you for your patience as we go through this exciting update together.

Education, our passion. Giving back, our promise.

Merger

merger timeline

Inspirus & Gesa Credit Union Merger

Inspirus is becoming Gesa Credit Union.

Last updated October 22, 2020

System Downtimes

Beginning October 29 through the morning of November 2, our team will be working hard to migrate your information and accounts into Gesa's systems. Please see the timeline above for details.

During this conversion, the following services will be unavailable:

  • Member Contact Center – Reopens on November 2
  • Digital Banking – Log in to our new Xpress Banking on November 2
  • Mobile Banking App– Download the new Xpress Mobile App on November 2
  • Shared Branching– Available on November 2
  • Online Bill Pay – Available on November 4 in Gesa Xpress Banking
  • Inspirus ATMs & Video Tellers – Available on November 2

There's always the chance the process will take a little longer than expected, in which case our branches may open later in the day, or some services like Digital Banking may not be available until the transfer is complete. Thank you for your patience as we go through this exciting update together.

Important Updates

In early October, all Inspirus members received a comprehensive Merger Guide in the mail, which provides important dates, details, and next steps regarding upcoming changes to the credit union and your accounts.

See the Merger Guide

We will be upgrading and integrating our systems, accounts, and services starting the afternoon of Friday, October 30, through the morning of Monday, November 2, 2020.

A New Digital Banking Platform

On November 2, you can log into the new Gesa Xpress Digital Banking for the first time. Look for the Xpress Login/Enroll link in the upper right corner of gesa.com. When you click this, you will see an easy shortcut created just for Inspirus members. You will be taken to the Forgot Password screen. Enter your current Inspirus Digital Banking username (unless otherwise directed) into that field along with the other requested information. Once logged in, accept the Gesa disclosures and start creating your account settings.


What does that mean to me?

We’ll flip the switch on the new, consolidated systems on Monday, November 2, 2020.

Before we can do that, though, we need to make our account numbers uniform. As we grew over the years, we adopted different formats and did workarounds to accommodate existing numbers.

To eliminate our patchwork of numbers, we’ll issue new numbers for all accounts.

For the majority of members, we will add a couple of digits to the account numbers they already have. As we get closer to the transition, we'll securely provide you with your new account numbers.

For your convenience, any existing automatic deposits or withdrawals you have set up with your Inspirus accounts will continue work as they do now. There’s no action needed on your part. This includes direct deposit for your paycheck or retirement. And, any automated ACH debits from your checking account for bills like insurance or utilities will automatically update, so you won’t have to update your account information with those providers. It’s just one of the ways we’re committed to making this transition as seamless as possible for our members.

You’ll also receive new ATM and debit cards reflecting your new numbers. You’ll be able to start using your new Gesa card once the systems are switched over on November 2, 2020, at which time the old Inspirus cards will no longer work. Your Inspirus checks will continue to work, even after the computer system conversion.

Our website, inspirusCU.org, will start automatically redirecting to Gesa’s website and its secure digital banking login. All services you see on the Gesa website will be available to you.

What if I still have questions?

Stand by! We’ll provide more information as we get closer to integration weekend. Watch your mail and email inbox in the weeks ahead for details that apply to specific products (like checking and credit cards) that you use. If you haven’t already, please confirm that your contact information is up-to-date to ensure you receive all these important updates and communications. Simply log into Digital Banking and navigate to the Contact tab in Settings.

We encourage you to review the comprehensive Merger Guide for important details and next steps regarding upcoming changes to the credit union and your accounts.

To get a preview of the new online banking and mobile banking app, check out the introductory and training videos so you can confidently take advantage of new online and mobile services.

You’re welcome, of course, to ask questions via secure messaging in Digital Banking, email questions@inspirusCU.org, by calling 888.628.4010, or in person at our branches. We may not yet know the answer since we’re still working out the details, but we’ll always do our best to help!

Will the name of the credit union change?

On November 2, 2020, Inspirus will become Gesa Credit Union. Your branches and all the people you know and trust at Inspirus will be right here to continue helping you live your best financial life. We are still exploring the possibility of a new name for our combined organization – one that reflects the values, aspirations, unity, and bright future of our cooperative going forward. We’ll provide more updates regarding the name in the coming months.

While the Inspirus name will change, many of the things you love about your credit union – like our commitment to member service and supporting education – will stay the same. We remain committed to supporting the educational community through donations, financial literacy, and working closely with local organizations that make a difference through projects that support students and educators.

What's next?

Since our merger on August 1, 2019, Inspirus and Gesa have been working behind the scenes to bring members the “best of the best” of both credit unions. That includes ensuring that members can fully take advantage of the services offered by each organization.

As a direct result of the merger, members have benefited from access to 18 Gesa branch locations, robust home loan offerings, and new services like Money Market Accounts, student loan options , and expanded CD offerings .

We’re now ready to take the next step: consolidating our computer systems, digital banking, and mobile banking.

Once complete, in addition to the services you have now, you’ll be able to access bump-rate CDs, 11 CD term options, investment services, mortgage lending, commercial loans, business accounts, and full membership perks at Gesa branches. You’ll also have new opportunities to support local heroes (like teachers and first responders) and select high schools with debit cards that pay them a dividend with every swipe. We’ll even be able to expand the High School Credit Union program to western Washington, in which students run on-campus branches exclusively for that school’s staff and students.

Frequently Asked Questions

Will my Direct Deposit be impacted?

Your direct deposits will continue uninterrupted when we merge computer systems. There’s nothing you need to do, no one you need to notify. Your paycheck will be deposited to your account the same as usual. If you plan to set up a NEW direct deposit after November 2, 2020, use your new Gesa account number and Gesa’s routing number: 325181248.

Who is Gesa Credit Union?

Gesa Credit Union is based out of Richland, Washington. Founded in 1953, their mission is to help members prosper by providing access to a broad range of valuable and cost-effective financial products and services. Before the merger, Gesa had 18 locations and nearly 166,000 members with approximately 500 team members committed to helping improve their members’ lives and enrich the communities they serve. Learn more here.

Have there been any changes to my account(s)?

There has been no effect to your accounts or account numbers at this time. In late 2020, we plan to merge our financial and product systems. As that happens, some members may see changes to their account numbers, routing numbers, or the technology available to them. If you’re among them, know that you’ll receive multiple communications and have the entire credit union team behind you to help with the transition. Once our systems are merged, you’ll have access to the full combined suite of Inspirus and Gesa technology, products, and services.

What will happen with savings and loan rates?

The rates on fixed-rate loans and certificate of deposits (CDs) will remain the same until the end of their existing terms. CD renewals or new loans will be subject to current rates which are determined by several factors including the interest rate environment at the time of a new loan or investment. As always, we will remain committed to providing competitive rates on loans and deposits.

Are my accounts still insured?

Yes. Member savings will continue to be federally insured by the National Credit Union Administration.

Will you close branches?

No. There are no plans for any branch closures. This merger gives us a branch network of 24 branches with plans for more new branches already underway.

Who is leading the new organization?

Don Miller serves as the CEO of the merged organization. Scott Adkins, Inspirus’ previous CEO,  continues to serve the combined organization as a senior executive. Don Miller has served as Gesa Credit Union’s CEO since 2013. He’s been with Gesa for 30+ years and has served in nearly all the different functional areas of the organization. He is a native of Ellensburg, WA and attended Central Washington University and received his MBA from Washington State University.

Are there still educators on the Board of Directors?

Most (but not all) of our current Inspirus Board Members have an education background and are a part of the new, merged Board. Because education is important to both organizations, the merged organization continues to focus on promoting and advancing educational initiatives across the state. Following the merger, the Board of the Credit Union continues to represent the interests and needs of the members of the merged organization, including members both inside and outside the educational field.

Contact Us

Stay in-the-know of all merger-related information by updating your contact information. You can make the changes yourself by logging into Digital Banking then clicking on your name in the top right to get to Settings and updating your information under the Contact tab. Or, give us a call and one of our team members will be happy to assist you!

Send us a message

Send us a secure message in Digital Banking

Call Us

Call us 888-628-4010 opt. 6