Video Banking | Inspirus Credit Union

PLAN AHEAD. From 5 pm, October 30 through the morning of November 2, our team will be working hard to migrate your information and accounts into Gesa's systems as part of our merger. Our Member Contact Center, Digital Banking, and Mobile Banking will be unavailable during this transfer. Our Member Contact Center and branches will reopen on November 2. There's always the chance it will take longer than expected, in which case some services may not be available until the transfer is complete. Thank you for your patience as we go through this exciting update together.

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Video Banking

Video Banking.

Missing that face-to-face connection? You can now connect to a live representative with Inspirus Video Banking. We can help you with new accounts or loans, questions about Digital and Mobile Banking, general account inquiries, and more, all with a smile. Use your mobile device or computer to start Video Banking today!

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An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Inspirus Credit Union, you voluntarily assume all risks related to exposure to COVID-19. We strongly encourage you to complete your transactions through online, mobile or drive-thru banking channels whenever possible.

Effective June 26, 2020, by executive order of Washington State Governor Jay Inslee, residents are required to wear face masks in public places, including financial institution lobbies. In line with the executive order, we kindly ask that you wear a face mask or other face covering to protect yourself, your fellow members, and our team members. If you are not wearing a face covering we assume that you have a condition that does not allow you to wear a face covering. Thank you for helping us keep our community safe and healthy.

Video Banking Hours

Monday – Friday: 9 a.m. to 5 p.m.

We’re here for you. If you would prefer to connect with us via phone call, email, secure message, or online, please visit our Contact Us page.

Video Banking requires video and audio capabilities on your device. For the best experience, use Chrome, Firefox, or Safari to access Inspirus Video Banking.

Frequently Asked Questions

How do I use Video Banking?

To use Video Banking, start by clicking on the “Connect with a Representative.”

connect with a representative

Enter your name and email address, check “Agree,” and click “Next.”

Initial screen

Make sure your camera and audio are working correctly. Click “Next.”

Video Banking setup

Once your camera and audio are working, you will be connected with a Video Banking Representative.

Video Banking in Call

How do I use my mobile device for Video Banking?

1. Launch the Xpress Video Banking app on your mobile device. You can download the app from the Apple App Store and Google Play.


2. Select “Video Call,” and enter your name and email address, and check the “Agree” box. Then, choose “Select team to video call.”

3. When a Video Banking Representative is available, tap “Start Video Call” to begin.

Is Video Banking secure?

Yes, Video Banking is secure. We take all precautions to ensure our caller’s identity and financial information are safe, including using a member authentication process.

What web browsers can I use?

Google Chrome, MS Edge, Safari (limited capability) , Firefox (limited capability)

Do I need to enable pop-ups?

Yes, you will need to enable pop-ups for Video Banking to work.

What if I don’t have a camera or audio on my computer?

To use Video Banking you must have a camera and audio.

What services are available via Video Banking?

Balance information, transactions, check orders, loan payments, Information updates (address, phone, email), ATM, Debit and Credit information, Online banking assistance, Skip-a-pay, Schedule a branch appointment, call back requests, and referrals.