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Video Banking

Video Banking.

Missing that face-to-face connection? You can now connect to a live representative with Inspirus Video Banking. We can help you with new accounts or loans, questions about Digital and Mobile Banking, general account inquiries, and more, all with a smile. Use your mobile device or computer to start Video Banking today!

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Video Banking Hours

Monday – Friday: 9 a.m. to 5 p.m.

We’re here for you. If you would prefer to connect with us via phone call, email, secure message, or online, please visit our Contact Us page.

Video Banking requires video and audio capabilities on your device. For the best experience, use Chrome, Firefox, or Safari to access Inspirus Video Banking.

Frequently Asked Questions

How do I use Video Banking?

To use Video Banking, start by clicking on the “Connect with a Representative.”

connect with a representative

Enter your name and email address, check “Agree,” and click “Next.”

Initial screen

Make sure your camera and audio are working correctly. Click “Next.”

Video Banking setup

Once your camera and audio are working, you will be connected with a Video Banking Representative.

Video Banking in Call

How do I use my mobile device for Video Banking?

1. Launch the Xpress Video Banking app on your mobile device. You can download the app from the Apple App Store and Google Play.

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2. Select “Video Call,” and enter your name and email address, and check the “Agree” box. Then, choose “Select team to video call.”

3. When a Video Banking Representative is available, tap “Start Video Call” to begin.

Is Video Banking secure?

Yes, Video Banking is secure. We take all precautions to ensure our caller’s identity and financial information are safe, including using a member authentication process.

What web browsers can I use?

Google Chrome, MS Edge, Safari (limited capability) , Firefox (limited capability)

Do I need to enable pop-ups?

Yes, you will need to enable pop-ups for Video Banking to work.

What if I don’t have a camera or audio on my computer?

To use Video Banking you must have a camera and audio.

What services are available via Video Banking?

Balance information, transactions, check orders, loan payments, Information updates (address, phone, email), ATM, Debit and Credit information, Online banking assistance, Skip-a-pay, Schedule a branch appointment, call back requests, and referrals.